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Lost or Stolen cards should be deactivated
immediately by one of the following
It is the individual card holder's responsibility to deactivate
the card as soon as possible. A replacement card can be
purchased at the Campus Police and Safety Office, Monday through
Friday, from 8 AM to 4:30 PM.
GU Gold funds from the original card will automatically be
carried over to the new card once purchased.
The GU Gold Card is your identification card for Gannon events,
services, and building access. The GU Gold Card also functions as a
debit card and allows purchases at various on and off-campus
locations. For information regarding card security, use and
ownership, lost or stolen cards, Term and Privacy policies,
refer to the ID Security Policy.
The debit card function is activated when money is deposited into
your GU Gold Card account through the Cashier's Office. Deposits
can be made throughout the year. Cash, check and credit cards are
accepted forms of payment. (There is a $5.00 minimum deposit with a
credit card.) In addition to making a payment, there are other
methods of placing funds on a GU Gold Card. Students who have a
credit balance on their tuition account can request a transfer of
funds to their GU Gold Card. Also, the GU Gold portion of a student
meal plan is deposited to the card. Payroll deductions are
available for employees to deposit into their GU Gold Card
GU Gold funds are available for purchases only. Cash withdrawals
and paying tuition balances from this account are not permitted.
Funds remain on the card as long as the student/employee remains at
the university from one semester to the next.
Funds Your GU Gold transactions will be verified prior to the
completion of a transaction. In the rare event a transaction
cannot be verified due to a system problem and a purchase
occurs resulting in insufficient funds in the GU Gold account, the
account will reflect a negative balance. The owed funds will
automatically be deducted from the next deposit. Should the
account remain with a negative balance for more than 14 days, the
amount will be billed directly to the student account.
Refund RequestsA refund of GU Gold funds can only be requested at the
time a student graduates or formally withdraws from the University.
A Refund Request form must be submitted to the Cashier's Office. Valid requests will be processed after the graduation or
withdrawal date. All University debts must be satisfied prior to a
refund being processed. Employees can request a refund upon
departure from the University.
GU Gold card accounts with no activity during a twelve-month period
are considered inactive. Inactive accounts with balances of less
than $20.00 will be closed and the remaining balance forfeited.
LocationsThe GU Gold Card can be used at various locations
on-campus including the Gannon Bookstore, all food locations, the
Campus Police and Safety Office (for ID's or parking fees/fines),
the Mailroom, the Health Center, and various vending and copy
machine locations that have been equipped with card readers.
Error Resolution ProcedureGannon recommends all cardholders monitor their
transactions on a regular basis. Your GU Gold Card account can be
reviewed on the GU Gold eAccount website under "Manage My Account". A
printed copy of transactions can also be requested from the
Any billing disputes should be addressed directly with the
merchant. If the cardholder believes the merchant has overcharged
their account, they should present a copy of their transaction
statement to the merchant and request an adjustment.
Suspected fraudulent/unauthorized charges to a GU Gold Card account
will be addressed by the Campus Police and Safety Office. The
cardholder will need to provide all relevant information including
name and ID number, date of transaction, location, amount of the
unauthorized charge, and any other information deemed necessary to
help the staff investigate the claim.
Usage Gannon University is not responsible for the refusal to
accept or honor your GU Gold Card by any of the participating
establishments under, but not limited to, the following
The University is not responsible for any loss, inconvenience or
embarrassment to you or to others arising as a result of lack of
funds in your account.
Acceptance of Agreement
By initiating deposits and transactions on your GU Gold Card
account, you have agreed to the terms and conditions of the
agreement as set forth in this document. The University reserves
the right to change the terms and conditions without notice.
The GU Gold Card is your identification card for Gannon events,
services, and building access. The GU Gold Card also has the
ability to function as a debit card and allows purchases at various
on and off-campus locations. Refer to the GU Gold Card Debit Function Policy for
information regarding the debit card features.
Use and Ownership
The GU Gold Card is an identification card issued to you as a
member of the Gannon University Community. The GU Gold Card is the
property of Gannon University. You should protect this card with
the same care you would use to safeguard cash, keys and other
personal identification cards.
The GU Gold Card allows cardholders to access materials and
services at the Nash library; access fitness facilities at the Recreation and Wellness Center; events at the Hammermill Center and
Gannon University Field; entry to student housing and other campus
buildings; and holds Meal Plan information for student on- campus
dining. The GU Gold card may be used as an ID card for employees to
receive discounts at on-campus dining locations and the bookstore.
The GU Gold Card also allows employees and students to access
vending and copy machines.
Although the GU Gold Card is the property of Gannon University, it
is entrusted to you for identification and convenience while
enrolled at or employed by the University. Only the person to whom
the identification card is issued is privileged to use the card.
Unauthorized use, alteration, or duplication warrants confiscation
and/or disciplinary and legal action.
Employees retiring or leaving the University should return his/her
card along with their spouses or dependents cards to their
supervisor. Retirees may have a retiree card issued by the Campus
Police and Safety Office.
Your First GU Gold Card
Students, employees, employee spouses and dependents can obtain
their GU Gold Card at the Campus Police and Safety Office. Employee
cards are free; students are charged $10 for their initial card,
and employee spouses and dependents are charged $5.
Lost or Stolen Cards
Members of the Gannon Community are responsible for maintaining a
valid GU Gold Card in proper working condition. If your card has
been lost or stolen, immediately contact the Campus Police and
Safety Office at 871-7000 (24 hours a day, 7 days a week) to have
the card deactivated. It is the individual's responsibility to
notify Campus Police and Safety as soon as possible. A replacement
card can be purchased at the Campus Police and Safety Office,
Monday through Friday, from 8:00 a.m. to 4:30 p.m. GU Gold funds
from the original card will automatically be carried over to the
There is no fee for employee replacement cards. Student replacement
cards are $15 for the first lost, stolen or misplaced card. An
additional $5 is charged for each subsequent replacement card.
Defective or heavily worn cards will be replaced at no charge when
turning in your old card.
Changes to Terms
Future changes in terms and conditions regulating use of the GU
Gold Card will apply to all cards in circulation and use at that
time and will supersede the terms and conditions in effect at the
time the card was acquired. The University reserves the right to
change any of the policies without notice.
Your account and personal information will be kept confidential.
Outside parties will not be privileged to information about you,
your account, or the purchases you make without your express
consent unless such disclosure is in compliance with a court order
or government legislation.