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How to get started with TimelyCare: Telehealth for Gannon students

Published: 03/15/2022

Gannon offers virtual medical and mental health care for all eligible students.

Gannon offers virtual medical and mental health care for all eligible students.

Gannon students can access 24/7 medical and mental virtual health through TimelyCare – Gannon University’s telehealth program for students. 

Whether you are under the weather, anxious or overwhelmed, you will be able to talk to a licensed provider from a smartphone or any web-enabled device. Licensed providers are available to offer medical and mental health support via phone or secure video visits.

Review the frequently asked questions below to get started and learn more. 

Q. How can I get started with TimelyCare?

To get started with TimelyCare, visit or access the QR code below. Click “Sign In” at the top right corner of your screen. From there, you can enter your school email to begin registration. Mobile users will be directed to download the TimelyCare app before registering.

Once registered, you can visit from any web-enabled device – smartphone, laptop or desktop. TimelyCare is available from anywhere in the United States.

View the video below to learn more about getting started with TimelyCare.

Q. What is TimelyCare?

A. Access to 24/7 medical, mental and health coaching support for students.

Q. Who can use TimelyCare?

A. All eligible Gannon University student on our Erie and Ruskin campus.**

Q. What services are available?

A. There are seven services available:

  • Medical: 24/7, on-demand access to a medical provider who can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more
  • Scheduled medical: scheduled options to speak to a medical provider
  • TalkNow: 24/7, on-demand access to a mental health professional to talk about anything at anytime
  • Scheduled counseling: scheduled options to speak to a licensed counselor (limit to 12 visits per year). You can see the profiles, faces and specialty care details of a diverse range of licensed counselors available to them before choosing a provider.
  • Health coaching: access to a nutritional specialist to help you adopt healthier lifestyle behaviors related to sleep issues, weight management and more
  • Psychiatry: services provided by a referral from Gannon’s Counseling Center
  • Group Sessions: Weekly Guided Meditation and Yoga Group Sessions, plus specialized discussions throughout the year. 

Q. What can I be treated for?

A. Our physicians, counselors and health coaches can treat/discuss a wide range of common conditions, and after talking to you, will decide on the best course of treatment. Some common presenting issues are: cold, sinus infection, influenza (flu), stress and anxiety, relationships, depression, nutrition and healthy lifestyle. 

Q. I already have insurance and a primary provider, how does TimelyCare benefit me? 

A. With TimelyCare, you will have free, 24/7 access to doctors and counselors from anywhere in the United States, so you’ll never have to spend time or money looking for resources when you’re away from home or campus.  

Q. Can I get a prescription?

A. Yes, if the provider deems it clinically appropriate.

Q. How much does a visit cost?

A. TimelyCare services are free to eligible Gannon University students on our Erie and Ruskin campuses.** 

Visit for additional information. 

** Not available for students enrolled in on-line only graduate programs, dual enrollment participants, or students not fully enrolled in degree seeking programs (for example, students who are currently taking ESL coursework only).

All media inquiries can be made by contacting Haley Figurski, Media Relations and Marketing Manager, at 814-823-1886.