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GU Gold Card – Debit Function Policy
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- General Information
The GU Gold Card is your identification card for Gannon events, services, and building access. The GU Gold Card also functions as a debit card and allows purchases at various on and off-campus locations. For information regarding card security, use and ownership, lost or stolen cards, and Term and Privacy policies, refer to the ID Security Policy or the GU Gold website at www.gannon.edu/gugold.
- Debit Function
The debit card function is activated when money is deposited into your GU Gold Card account through the Cashier's Office. Deposits can be made throughout the year. Cash, check and credit cards are accepted forms of payment. (There is a $10 minimum deposit with a credit card.)
In addition to making a payment, there are several other methods of placing funds on a GU Gold Card. Students who have a credit balance on their tuition account can request a transfer of funds to their GU Gold Card. Also, the GU Gold portion of a student meal plan is deposited to the card. Employees may use payroll deduction for deposit into their GU Gold Card account.
GU Gold funds are available for purchases only. Cash withdrawals and paying tuition balances from this account are not permitted. Funds remain on the card as long as the student/employee remains at the university from one semester to the next.
- Refund Requests
A refund of GU Gold funds can only be requested at the time a student graduates or formally withdraws from the University. A Refund Request form must be submitted to the Cashier's Office. Valid requests will be processed after the graduation or withdrawal date. All University debts must be satisfied prior to a refund being processed.
Employees can request a refund upon departure from the University.
GU Gold card accounts with no activity during a twelve-month period are considered inactive. Inactive accounts with balances of less than $20.00 will be closed and the remaining balance forfeited.
- Locations
The GU Gold Card can be used at various locations on–campus including the Gannon Bookstore, all food locations, the Campus Police and Safety Office (for ID’s or parking fees/fines), the Mailroom, the Health Center, and various vending and copy machine locations that have been equipped with card readers.
Over 30 off-campus merchants participate in the program. The GU Gold website lists all current locations. www.gannon.edu/gugold
- Error Resolution Procedure
Gannon recommends all cardholders monitor their transactions on a regular basis. Your GU Gold Card account can be reviewed on the GU Gold website under “Manage My Account”. A printed copy of transactions can also be requested from the Cashier’s Office.
Any billing disputes should be addressed directly with the merchant. If the cardholder believes the merchant has overcharged their account, they should present a copy of their transaction statement to the merchant and request an adjustment.
Suspected fraudulent/unauthorized charges to a GU Gold Card account will be addressed by the Campus Police and Safety Office. The cardholder will need to provide all relevant information including name and ID number, date of transaction, location, amount of the unauthorized charge, and any other information deemed necessary to help the staff investigate the claim.
- Usage
Gannon University is not responsible for the refusal to accept or honor your GU Gold Card by any of the participating establishments under, but not limited to, the following circumstances:
- There are insufficient funds in your account at the time the purchase is
requested.
- The equipment being used by the merchant or office initiating the transaction
is not functioning correctly at the time the transaction is attempted.
- Your account has been temporarily or permanently suspended due to violation
of this agreement.
- Your GU Gold Card has been reported lost.
The University is not responsible for any loss, inconvenience or embarrassment to you or to others arising as a result of lack of funds in your account.
- Acceptance of Agreement
By initiating deposits and transactions on your GU Gold Card account, you have agreed to the terms and conditions of the agreement as set forth in this document. The University reserves the right to change the terms and conditions without notice.
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GU Gold Card – ID Security Policy
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- General Information
The GU Gold Card is your identification card for Gannon events, services, and building access. The GU Gold Card also has the ability to function as a debit card and allows purchases at various on and off-campus locations. Refer to the GU Gold Card Debit Function Policy on the www.gannon.edu/gugold website for information regarding the debit card features.
- Use and Ownership
The GU Gold Card is an identification card issued to you as a member of the Gannon University Community. The GU Gold Card is the property of Gannon University. You should protect this card with the same care you would use to safeguard cash, keys and other personal identification cards.
The GU Gold Card allows cardholders to access materials and services at the Nash library; access fitness facilities at the Carneval Athletic Pavilion; events at the Hammermill Center and Gannon University Field; entry to student housing and other campus buildings; and holds Meal Plan information for student on- campus dining. The GU Gold card may be used as an ID card for employees to receive discounts at on-campus dining locations and the bookstore. The GU Gold Card also allows employees and students to access vending and copy machines.
Although the GU Gold Card is the property of Gannon University, it is entrusted to you for identification and convenience while enrolled at or employed by the University. Only the person to whom the identification card is issued is privileged to use the card. Unauthorized use, alteration, or duplication warrants confiscation and/or disciplinary and legal action.
Employees retiring or leaving the University should return his/her card along with their spouses or dependents cards to their supervisor. Retirees may have a retiree card issued by the Campus Police and Safety Office.
- Your First GU Gold Card
Students, employees, employee spouses and dependents can obtain their GU Gold Card at the Campus Police and Safety Office. Employee cards are free; students are charged $10 for their initial card, and employee spouses and dependents are charged $5.
- Lost or Stolen Cards
Members of the Gannon Community are responsible for maintaining a valid GU Gold Card in proper working condition. If your card has been lost or stolen, immediately contact the Campus Police and Safety Office at 871-7000 (24 hours a day, 7 days a week) to have the card deactivated. It is the individual’s responsibility to notify Campus Police and Safety as soon as possible. A replacement card can be purchased at the Campus Police and Safety Office, Monday through Friday, from 8:00 a.m. to 4:30 p.m.
GU Gold funds from the original card will automatically be carried over to the new card.
There is no fee for employee replacement cards. Student replacement cards are $15 for the first lost, stolen or misplaced card. An additional $5 is charged for each subsequent replacement card. Defective or heavily worn cards will be replaced at no charge when turning in your old card.
- Changes to Terms
Future changes in terms and conditions regulating use of the GU Gold Card will apply to all cards in circulation and use at that time and will supersede the terms and conditions in effect at the time the card was acquired. The University reserves the right to change any of the policies without notice.
- Privacy Policy
Your account and personal information will be kept confidential. Outside parties will not be privileged to information about you, your account, or the purchases you make without your express consent unless such disclosure is in compliance with a court order or government legislation.
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