Gannon's Online Engagement and Retention Coordinator facilitates the online new student orientations, implements strategies to ensure that online students are active in their online courses, and provides general online student support through a variety of high-touch methods to engage students and support student retention efforts. Please contact Bridget if you have general questions about online learning or how you can remotely access Gannon's comprehensive student services. Online Learning Readiness Assurance Online instruction can be different from instruction in the classroom. Before enrolling in an online program at Gannon, you should first assess your readiness for stepping into the online learning environment. Your results from the online questionnaire will help you identify the requirements necessary to succeed at online learning and areas you may need to explore before starting your online program. Time Management It is important to understand that online courses are different from classroom learning. Online learning is typically more student-centered. As an online student, you should anticipate spending 10-15 hours a week on your studies per each online course. It is important to keep in mind that time management is the key to being successful as an online student. Gannon's online courses often have specific weekly due dates for assignments and discussion activities. Keeping a personal calendar for coursework and assignments can be helpful to ensure academic success. Overall, you should anticipate to spend more time online during the first few weeks while to familiarize yourself with your online course. Student Success Center Gannon University's Student Success Center [link to SCC] provides support services, including academic advising, career counseling, tutoring, programming, and resources for students at Gannon University. All services are available from a distance for online students. The SSC staff uses a proactive, developmental advising model which promotes student success by assisting students in identifying and removing obstacles to learning. The SSC serves as the primary resource for academic support and referral, and is committed to assisting students with resolving academic concerns, meeting educational and career goals, and connecting to campus resources. Our offices work together to help students thrive within the University community. TECHNICAL SUPPORT 24/7 Gannon University's ITS Helpdesk provides technical support to its students. The Help Desk provides walk-in, phone and online assistance for students with questions or problems regarding online courses and other campus-based technology services we offer. Help is provided 24 hours a day including weekends and holidays. The ITS Helpdesk can be contacted at (814) 871-7501 or toll free (877) 482-4333 for any technical questions online students and faculty might have. Gannon's Online Programs and Online Accessibility Online Accessibility Policy Online courses follow the 16-week design process facilitated in the Center for Excellence in Teaching and Learning (CETL) to adhere to universal design principles which facilitate ease of use and readability in order to provide equal access to all qualified students. The 16-week CETL design process includes a standard for accessibility and a course design checklist. Gannon University and its faculty are committed to ensuring accessibility of online instruction to all students. No qualified student will be excluded from participation in any academic program. Gannon strives to make all online courses accessible and uses reasonable efforts to prevent and remove barriers to online learning. Gannon offers faculty training in universal design practices, includes universal design in its online course design process through Quality Matters, and is a Blackboard institution. Blackboard conforms to the highest levels of accessibility standards. http://www.blackboard.com/accessibility.aspx If you find any inaccessibility in an online course, please contact your instructor and notify Lisa Laird in the Office of Disability Services at (814)-871-5522. Online Instructional Accommodations Policy Any online student with a condition such as a physical or sensory disability that may require instructional accommodation should notify Lisa Laird in the Office of Disability Services at (814)-871-5522 upon admission to the University or in the first week of class to make appropriate arrangements. Students may also visit the Student Success Center, located in Palumbo Academic Building on West 8th Street.